Job Description:

A waiter, also known as a server, is usually employed within the foodservice industry. A waiter works to create a positive experience for guests in a restaurant by meeting their needs. They use their knowledge of the menu to make recommendations and answer the questions. A waiter will take an order detailing the customer's requests and inform the back of the house staff of the new order. They then will then deliver the plated food to the appropriate customer and see to it that the food was prepared to their satisfaction.

 

A high school diploma or GED is generally necessary to become hired for this position. A food safety certification is preferred as a waiter will interact with food daily. People employed as a waiter usually have spent time in the food industry previously either as a busser or food runner. A customer-focused person with a proactive approach to their work would likely do well as a waiter.
 

​

Responsibilities:

• Provide excellent customer service for each guest entering the establishment

• Ensure a clean environment and that designated tables are properly arranged

• Awareness of which items are solid out or unavailable daily

• Actively maintain a clean dining space for guests by clearing away empty glassware

• Deliver all food items to tables in the correct order and to the appropriate customer

• Check in with assigned tables periodically to ensure a positive experience for guests

• Greet and welcome customers as they enter the restaurant and encourage guests exiting to return soon

• Present menu to visitors and suggest daily specials

 

Qualifications:

• Must be of legal age to serve alcoholic beverages to customers
  Depending upon your state, food certification is either preferred or required

• Attention to detail is essential for taking orders correctly

• Ability to spend an extended period working in a standing position

• Basic math skills are needed to accurately close out transactions and provide change to customers

• Ability to multitask the needs of several tables at once is mandatory

• Previous experience working in the food-service industry is preferred

• A detailed understanding of the menu and the ability to correctly answer customer questions is needed

• Ability to work in a group to support an excellent experience for all guests

​